Frequently Asked Questions

I've plugged the unit in and turned the power on and nothing is happening...what's wrong?

1. Check the power outlet
2. Check the back screen to see if it is pushing the safety switch forward
3. Check the fuse

The fan is running but I'm not getting any activated oxygen...what's wrong?

1. Cracked or broken activated oxygen plate - replace the plate
2. Electrical contacts not touching the screen material on the activated oxygen plate - move to correct position
3. Check for any loose connections

A noise is coming from an activated oxygen plate and it's arcing. What should I do?

The plate is faulty and must be replaced. Plate arcing is caused by rough handling, reinstalling improperly or manufacturing defect.

What settings on the purifier should I use?

Please refer to the owner's manual for appropriate setting. In general, increase the purifier control until an odour free environment is established but do not exceed the settings labelled for minimum area.

What size unit should I use?

The size of unit can generally be determined by the size and nature of the environment and the problem that needs to be corrected. The product detail pages show the typical maximum area that each unit can cover.

What is the difference between activated oxygen and ions and what do they do?

Ionisation is the process of emitting electrical energy into the air which then energizes particles in the air. The particle will then attach itself to a grounded object or combine with another particle or particles until it is heavy enough to be dropped by gravity. This process effectively eliminates solid particles from the air.

The second process is oxidation using activated oxygen. Activated oxygen will alter and decompose gasses much like the process of burning. Most chemicals will be converted into carbon dioxide and water vapour. There are two distinct types of airborne pollution, therefore we use both ions and activated oxygen.

What is the best way of cleaning my unit?

The body of the unit can be cleaned with a damp cloth. The rear lint screen should be washed in a weak solution of ammonia and water, rinsed and then dried completely. The activated oxygen plates should be removed and gently scrubbed in the same weak ammonia solution and dried completely before being reinstalled in the unit. Do not put the screens or filter plates in a dishwasher.

Where should I place the unit?

In general, place the unit in a position in the natural airflow path of the environment. You should also place the unit as high as possible to maximise its effectiveness.